الشروط والأحكام · Terms & Conditions

Definitions and Scope

Laundry, ironing and delivery services on FreshFold.sa are provided by Sedra Fresh Fold, Commercial Registration No. 7052460156, VAT No. 312128182600003, registered at Building 1305, Street 1252, Sedra District, Riyadh 13421, Additional No. 3416, Kingdom of Saudi Arabia.

Creating an account or placing an order constitutes express acceptance of these Terms.

Placing an Order and Collection

Every order is issued a reference number (order number), sent to you through the platform. This is the reference used in any subsequent correspondence or claim.

At collection, our representative counts your items and records the total quantity against the order.

If you are present at collection, you must check the recorded count before the representative leaves.

If collection takes place at your door without you present, you can verify the item count from the invoice issued on the website.

Items are then transported to our facility, where our team sorts and categorises them. An invoice is issued in accordance with the published price list and shared with you through your account on the website.

Turnaround Times

Wash and dry: within a maximum of 24 hours from collection.

Steam wash and certain specialist services: within a maximum of 3 working days from collection.

These periods exclude delays outside our control, including failed delivery due to your unavailability, weather, or force majeure.

Pricing and Payment

All prices are in Saudi Riyals and include 15% VAT.

Payment is due through the methods available on the platform.

The final amount is determined after your items are sorted and categorised at our facility, in accordance with the published price list. The invoice is issued and shared with you through your account on the website.

Cancellation and Invoice Objections

You may cancel free of charge at any time before our representative collects your items.

We begin work immediately after your items are sorted and the invoice is issued. The order may not be cancelled after work has begun.

The invoice is calculated in accordance with the price list published on the platform, which is available to you before you place your order.

You may object to the invoice at any time if it contains an error in item count, item categorisation, or application of the price list. We will review the objection and correct the invoice or refund the difference where an error is confirmed.

Inspection and Reporting

Pickup and delivery orders: you must inspect your items at delivery. If there is any shortage, damage, or issue with cleaning quality, you must contact us within one (1) hour of delivery, quoting your order number and attaching a clear photograph of the item concerned through our official channels.

Store collection orders: you must inspect and report at the branch before leaving.

No claim will be accepted after these periods, without a photograph, or after the item has been worn or laundered elsewhere.

Re-wash

If you are not satisfied with the standard of cleaning, you may request a free re-wash, provided the request is made within the period in Clause 6 and the condition is confirmed by our staff.

Items Unfit for Cleaning

If we determine an item is torn, already damaged, or otherwise unfit for cleaning, it will be returned uncleaned with a full refund of the cleaning charge for that item.

Compensation

Our liability for a lost or damaged item is limited to:

Garments and general items: a maximum of 10 times the wash-and-iron price of that item.

Curtains and large soft furnishings: a maximum of 5 times the wash-and-iron price of that item.

Compensation requires all of the following:

Report made within the period in Clause 6, with a photograph.

The claim is linked to a FreshFold order number.

We are not liable for indirect losses or for sentimental value.

Delicate and Special Items

At Sedra Fresh Fold we take care with delicate and special items — including leather and fur, embroidered or embellished pieces, occasion dresses, and items of particular value — and handle them in the best way available to us, with the care they deserve.

Given the nature of these items and the sensitivity of their fabrics, we ask that you let us know about them when placing your order so we can treat them appropriately. Our liability for such items remains subject to Clause 9.

We are not liable for outcomes inherent to cleaning in accordance with the care label, including shrinkage, colour change or colour bleed, weakening of aged fabric, and stains that cannot be removed.

We accept no liability for contents left in pockets, including cash, jewellery, electronics and documents.

Failed Delivery and Uncollected Items

If delivery fails because you are unavailable, we will re-attempt as we determine, and a redelivery fee may apply.

We accept no liability for loss or damage to items not collected within 60 days of notification that they are ready, and we may dispose of them after that period.

Correction of Errors

We may correct any unintentional error in pricing, description, or electronic communications, and will notify you. Where a pricing error is material, you may cancel the order free of charge.

Personal Data

Personal data is handled in accordance with our published Privacy Policy, and we follow best practices to secure our customers' data.

Complaints

Complaints and enquiries may be submitted via WhatsApp on 0559229478 or by email to f@freshfold.sa. Complaints are received and resolved within a maximum of 21 working days from submission.

Changes to These Terms

We may amend these Terms. Amendments are published on the platform with an updated effective date. Continued use after publication constitutes acceptance of the amended version.

Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia. The competent courts of Riyadh have jurisdiction over any dispute.

Language

In the event of any discrepancy between the Arabic and English versions, the Arabic version prevails.